Lucky Mister Withdrawal

Six conditions decide whether a withdrawal request is approved. None of them is difficult, but a single missing item holds the whole request.

• Confirmed phone number and email. Both are set in the profile and both are checked.
• Turnover on your last deposit. Every deposit must be wagered at least three times over.
• Recent deposit if you played with bonus funds. The deposit needs to fall inside the last 30 days.
• Bonus conditions completed. An active bonus locks the winnings on the combined balance until wagering is finished.
• Correct payment details. Errors in the withdrawal form are a common reason for a rejected request.
• Verified documents. Identity, address and card photos should be uploaded in advance rather than at the moment of cashing out.

This is the condition that surprises most new players, so it is worth being concrete. Each deposit has to be bet three times over before winnings from it can be withdrawn. It is not a bonus rule: it applies to plain cash play as well.

Bets placed on sport count towards it in the same way as casino play, though while a sports or cybersport bonus is wagering, a single wager cannot exceed 50 EUR. Progress towards the requirement is displayed on the withdrawal page, so there is no need to track it by hand. Funding the account again afterwards works exactly as described on the deposit page.

The standard figure is 24 to 36 hours, and requests submitted with everything in place often clear at the faster end of that. Crypto adds network confirmation time, bank transfers add the bank’s own schedule.

Delays almost always trace back to one of these:

1. Documents uploaded only after the request was made, so the review starts from scratch.
2. Turnover on the last deposit still short of the three times requirement.
3. An active bonus that has not finished wagering.
4. Payment details that do not match the account holder’s name.
5. An unconfirmed phone number, usually because the SMS code was never entered.

Support can confirm what a request is waiting on: live chat is on every page, with a phone line on +44 1241 340754 and email at [email protected]. The help centre also has a section devoted to cash transactions and verification.