Responsible Gaming

Gambling always carries the risk of financial loss. Play for entertainment, not income. You must be 18 or over to use our services in the UK.

Use these principles to protect your money and mood:

• Set a budget before playing and stick to it.
• Only gamble what you can afford to lose.
• Do not chase losses.
• Take regular breaks and keep balance in your day.
• Keep betting separate from credit, loans, or bills.
• Learn from your play history to stay in control.
• Stop when it stops being fun.

LuckyMister offers tools that help you stay safe:

• Deposit, loss, and wager limits.
• Session time limits and reality checks.
• Time-outs from 24 hours to several weeks.
• Self-exclusion in your account or via GAMSTOP (UK-wide).
• Access to your transaction history and account closure options.

You can review our responsible gambling policy in the Help Centre for full details.

Problem gambling can develop gradually. Early warning signs matter and deserve attention.

Key indicators:

• Spending more time or money on betting than planned.
• Chasing losses or raising stakes to feel the same excitement.
• Hiding gambling from family or friends.
• Borrowing, selling items, or using credit to fund play.
• Missing work, study, or social plans due to gambling.
• Mood swings, anxiety, or trouble sleeping linked to betting.
• Failed attempts to cut down or stop.
• Gambling to escape stress, debt, or low mood.
• Feeling restless or irritable when not playing.
• Neglecting essential expenses to continue gambling.

Betting addiction is a serious condition and needs timely support.

Help is effective when taken early. Combine product controls, personal limits, and professional support.

Practical recommendations from LuckyMister:

• Set strict deposit and loss limits, then reduce them over time.
• Use session reminders and reality checks to manage playing time.
• Take a time-out for cooling off when urges rise.
• Apply self-exclusion in your account and register with GAMSTOP.
• Remove saved cards and payment methods linked to gambling.
• Ask your bank to enable a gambling block on your cards.
• Install blocking software such as Gamban or BetBlocker.
• Keep a record of wins and losses to avoid biased thinking.
• Turn off marketing emails, SMS, and app notifications.
• Speak to our support team and a specialist counsellor for structured help.

If you are at immediate risk, stop playing and seek urgent support.

Independent services provide free, confidential support across the UK. Professional care can help you regain control.

• National Gambling Helpline (GamCare): https://www.gamcare.org.uk/ (0808 8020 133, 24/7)
• GAMSTOP self-exclusion: https://www.gamstop.co.uk/
• Gordon Moody: https://www.gordonmoody.org.uk/
• NHS gambling support: https://www.nhs.uk/live-well/addiction-support/gambling-addiction/
• Gamblers Anonymous UK: https://www.gamblersanonymous.org.uk/
• Betknowmore UK: https://www.betknowmoreuk.org/
• YGAM BigDeal (young people): https://www.bigdeal.org.uk/
• Blocking software (Gamban): https://www.gamban.com/ and BetBlocker: https://www.betblocker.org/

If you are concerned about gambling harm, contact our team for support and account controls. LuckyMister can guide you through limits, time-outs, and self-exclusion.

Ways to contact support in the UK:

• Live chat in your account.
• Secure in-account message.
• Help Centre contact form.
• Email address listed in the Help Centre.
• Request a call-back where available.
• Submit a self-exclusion request via account settings or by contacting support.

Please check your account Help Centre for current contact options and hours.