LuckyMister Privacy Policy

LuckyMister is the data controller for this website and services provided to users in the United Kingdom.

Personal data we collect:

• Identification and verification: name, date of birth, address, nationality, identity document details, and proof of address for age and KYC checks.
• Contact and account: email, phone number, username, preferences, responsible gambling settings, communication history.
• Transaction and financial: deposits, withdrawals, payment method details processed by providers, anti-fraud flags.
• Technical and usage: device identifiers, IP address, log files, session data, gameplay and betting activity, cookies and similar technologies.

Why we collect this information:

• To create and manage accounts, provide services, verify age and identity, and process payments.
• To meet legal and regulatory obligations, including Gambling Commission requirements, anti-money laundering, and fraud prevention.
• To provide support, maintain security, prevent misuse, and improve the user experience.

Protection measures:

• Transport Layer Security (TLS), encryption at rest for sensitive records, strict access controls, multi-factor authentication for staff, and audit logging.
• Data minimisation, role-based permissions, pseudonymisation where appropriate, regular testing, and staff training.

User rights under UK GDPR and the Data Protection Act 2018:

• Access: request a copy of personal data.
• Rectification: correct inaccurate or incomplete information.
• Erasure: request deletion, subject to legal and regulatory retention duties.
• Restriction and objection: limit or object to certain processing.
• Portability: receive data in a structured, commonly used format where applicable.
• Withdraw consent: where processing relies on consent.
• Complain to the Information Commissioner’s Office (ICO).

We process personal information lawfully, fairly, and transparently, in line with UK GDPR, the Data Protection Act 2018, and the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP).

We use personal data for the following purposes, relying on consent where required and otherwise on contract, legal obligation, or legitimate interests:

• Account servicing: registration, authentication, age and identity checks, account administration, and safer gambling tools.
• Transactions: processing deposits and withdrawals through payment providers and keeping appropriate records.
• Service improvement: monitoring performance, fixing errors, enhancing accessibility, and developing features.
• Marketing and preferences: sending communications based on your choices; you can opt out at any time.
• Analytics and personalisation: understanding usage to improve relevance and security.
• Compliance and security: AML and counter-terrorist financing checks, fraud prevention, dispute handling, and regulatory reporting.

Processing is carried out in a way that is lawful, transparent, and limited to the purposes described in this policy.

You can access and update account information in Account settings. For a full data request, correction, restriction, portability, or deletion:

1. Submit a request through the Help Centre or support channel.
2. We may request proof of identity to protect your information.
3. We respond within one month, extendable for complex requests as permitted by law.

Deletion requests will be honoured unless retention is required for legal, regulatory, anti-fraud, or responsible gambling reasons. In some cases, we may anonymise data instead of deleting it.

By using LuckyMister, you consent to security checks, identity verification procedures, and payment data being processed by our payment service providers for the purposes of fraud prevention, AML, and dispute resolution.

Our services are for persons aged 18 or over. We do not knowingly collect personal information from minors.

We cannot verify age without documents. Where age is in doubt, we may request a valid identity document. If we learn that a user is under 18, we will close the account, stop processing, and delete personal data unless retention is required by law.

Parents or guardians can notify us through the Help Centre if a minor has provided information. We will act promptly to remove the data subject to any legal obligations.

Personal information may be processed in other countries where our partners and service providers operate. By using the website and services, you consent to such transfers.

We ensure confidentiality and security through contracts and safeguards including adequacy decisions, the UK International Data Transfer Agreement or Standard Contractual Clauses, and risk assessments. Partners are required to apply comparable protections and use the data only for agreed purposes.

Where local law offers a different level of protection, we take additional measures to protect the data.

This disclaimer explains how the rules in this policy are interpreted and may affect their scope in practice. It does not limit statutory rights under UK law.

The policy applies when you indicate acceptance by signing electronically, ticking acceptance boxes, accession through continued use of the services, or other lawful forms of agreement. If parts of this policy conflict with mandatory law, the conflicting parts will be applied only to the extent permitted by that law.

The policy forms part of the overall user agreement and should be read together with the Terms and responsible gambling information.

Cookies are small text files placed on your device to store information. We use them for statistics, behaviour analysis, personalisation, and to improve the website.

Types of cookies we use:

• Strictly necessary: site security, basic functions, session management.
• Analytics: measuring usage and performance to improve services.
• Functional: remembering preferences such as language and settings.
• Advertising: measuring reach and frequency, subject to your choices.

Retention: up to 1 year. You can manage cookies in your browser and in our preference centre. Blocking some cookies may affect site functionality. Some cookies are set by trusted third-party providers that support our services.

Use of the websites and services constitutes full acceptance of this Privacy Policy. The current version published on the site prevails over any previous version.

We may update this document to reflect changes in law, regulation, or our operations. Where changes are material, we will provide a prominent notice. Continued use after an update indicates acceptance of the revised policy.

We may share personal information with third parties where required by law, for dispute resolution, to perform agreements, or to provide and secure the services. Typical recipients include payment processors, identity and KYC providers, fraud prevention agencies, game and odds suppliers, hosting and security vendors, analytics, and communications providers.

A current list of key processors is available in the Help Centre. Where a new category of recipient is not listed, we will inform you of the purpose and scope when required by law. Providing data constitutes consent to necessary sharing for these purposes, in addition to other lawful bases such as contract, legal obligation, and legitimate interests.

Third parties must follow strict confidentiality and security standards and may use the data only to deliver agreed services.

Our website may include links to external websites that operate their own privacy policies. We are not responsible for how those websites collect, use, or protect personal information.

Exercise caution when leaving our site and review the privacy and cookie information of any destination website before submitting data.